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Position: Contact Center Representative I

Job ID: Cont Cent Rep I

Date Listed: October 22, 2021

Job Duties

Position:           Contact Center Representative – Level 1                            FLSA:   Hourly

Department:  Business Performance Office/Contact Center                   Date:    9/1/18


Job Summary:                                                                                                               

The Contact Center Representative Level 1 handles inbound/outbound calls related to prayer, donations, product orders, event registrations and customer service inquiries.  Resolves issues and complaints including refunds, product delivery, ministry event concerns and requests.  Product and service upsells may be incorporated when appropriate. Thorough knowledge of Donor Management and Automatic Call Distributor (ACD) systems will be expected upon completion of training.  Assistance at live events may be required as needed.  This position requires learning to process inquiries via email queue and demonstrate a high level of proficiency in all aspects of performance in order to reach Contact Center Representative Level 2.


Essential Job Functions:                                                                                                                         


Knowledge, Skills, and Abilities Required:


Typical Physical Demands:


Working Conditions:                                                                                                



This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It does however reflect the principal job elements of this position.

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