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Position: Contact Center Representative I

Job ID: Contact Center Rep I

Date Listed: August 21, 2023

Closing Date: November 21, 2023

Job Duties

The Contact Center Representative I handles inbound/outbound calls related to prayer, donations, product orders, event registrations and customer service inquiries. Resolves issues and complaints including refunds, product delivery, ministry event concerns and requests. Product and service upsells may be incorporated when appropriate. Thorough knowledge of Donor Management and Automatic Call Distributor (ACD) systems will be expected upon completion of training. Assistance at live events may be required as needed.

Duties & Responsibilities: Responsibilities including but not limited to:

Basic Qualifications:

Preferred Qualifications:



This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.  Such tasks shall be capable of being performed with reasonable accommodation, if necessary, that does not impair a business necessity or impose an undue business hardship and without presenting a direct threat to the safety to the applicant or others.



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