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Frequently Asked Questions

What are the bookstore hours?

Sunday – 8:00am-1:00pm
Monday – 10:00am-4:30pm
Tuesday – 10:00am-4:30pm
Wednesday – 4:30pm-9:30pm
Thursday - Closed
Friday - Closed
Saturday – 11:00am-2:00pm

What are service times?
Doors open one hour prior to the start of service.
Sunday Worship Service - 9:00 a.m.
Wednesday Christian Education Classes - 7:00 p.m.
Baptism Service - 2nd  Sundays after Services

How do I become an e-Member?

Click Here to sign up and become an e-Member today

Who do I contact for name or address change?
Contact the Membership Department at (214) 331-0954 ext. 1495.

Does The Potter's House have a youth ministry?
Yes, we have a Children's Ministry (ages 4-12); contact Destiny House at (214) 467-4796. Also, we have a Youth and Young Adult Ministry (ages 13-24); contact Drew Castillo at (214) 623-4076.

How can I find out more about the different ministries offered at The Potter's House? How do I become involved?
For additional questions, contact the Shepherd's Staff at (214) 331-0954.

Is there a singles ministry?
Yes, it is called Single Life; contact the Singles Ministry at (214) 331-0954 ext. 1954 for more information.

Does the Church offer marital/premarital counseling?
Yes, The Potter's House does offer premarital/marital counseling. For more information please call (214) 333-6418

Who do contact in case of a death?
Please contact the Bereavement Ministry at (214) 414-0120 

In case I go to the hospital, who do I contact?
Please contact the Hospital Ministry at (214) 414-0120 

When are Baby Dedications held?
Baby Dedications are on the 2nd Sunday of each quarter, March, June, September and December

What is the age for the children's ministry?
The age is 3mos to 12 years. Please call 214.331.0954 x1762 for more info.

Product Orders

1.     Are older messages available for purchase?

Unfortunately, messages that were ministered over a year ago are no longer available.  From time to time Bishop Jakes will release some of the classic messages.  We encourage you to visit our web store at www.tdjakes.org for available items.

2.     How long does a product order take to receive?

Orders usually arrive in 7-10 business days for domestic delivery and up to 4-6 weeks for International shipping.

3.     Can I update my address on an order I just placed?

Please call our Contact Center at 1-800-BISHOP-2 (1-800-247-4672) for assistance.

Partner Relations

1.     How can I become a Partner?

Please visit www.tdjpartners.org or contact 1-800-BISHOP-2 (1-800-247-4672) prompt 1.

2.     What are the different levels of Partnership?

Aaron’s Army, Bishop’s Circle and Bishop’s Circle VIP

3.     How often will I receive my Partner gift?

Complimentary Partner gifts are provided by request each quarter. (January, April, July and October) You may request them by phone or by responding to the quarterly mailer.

4.     How can I use my Partner discount?

Partner discounts are only available when placing your order by phone or with your Partner card at our Potter’s House bookstore or on-site at our conferences.


1.     What methods are available for me to give?

There are multiple methods to complete your donation.  You may contact one of our telephone ministry representatives at 1-800-247-4672 prompt 2, online at www.tdjakes.org, or mail your donation to:

TD Jakes Ministries

PO Box 5390

Dallas, TX 75208

2.     I did not receive my 2015 or prior year annual giving statement. How do I request this?

You may contact the accounting department at 214-331-0954 ext. 1000 to be directed to the appropriate representative.  A giving receipt is mailed with each donation. We encourage you to keep those receipts for your records.

Update Contact Information

1.     How do I update my personal information (phone number, email, address etc.)?

Please contact our Contact Center Ministry Representatives at 1-800-BISHOP-2 (1-800-247-4672) prompt 5.



1.     What are my options to speak with someone regarding a prayer request?

You may call us at 1-800-BISHOP-2 (1-800-247-4672) prompt 6. The Prayer Center is open Sunday from 6 am to 2 pm and Monday through Friday 6 am to 6 pm.

If you would like to hear Bishop Jakes pray for you, select our virtual prayer option from prompt 6.

2.     Can I submit my prayer request online?

Yes. You may submit your prayer request online at http://www.tdjakes.org/prayer/.

Do I need a special player to download the MP3?

No, the MP3 can be downloaded through your browser on any PC-based audio player. The MP3’s can also be listened to on devices using the Safari browser.

Smart Phone/Tablet Users:

No, the MP3 will download directly to your mobile device.  To listen to the message, you will need to access the email containing the link and click the download button.


Can I play the MP3’s on my Smartphone?  [UTDATED 8/21/2012]

Yes, MP3’s can be played on smart phones and mobile devices, however to download (save) the message to a mobile device,  it must be opened on a Mac or PC, saved the file locally on machine using itunes or other media software and then synced with your mobile device.

Can I download more than one message at a time?

No. Downloading through your web browser requires you to download one message at a time. You must wait until each MP3 file is downloaded completely to your computer before clicking the link to download another message. Downloading multiple messages simultaneously can cause the original download the stop.

Should I save or open the MP3 file?

You should “Save” your MP3 file to your hard drive.  Choosing "Open" will start your default media player, but will not save the file to your computer.

Note: If you chose "Open" when prompted by your Web browser while downloading an MP3 file, the file was not saved to your computer and may no longer be available for download. Email us at tdjakesdigitalproducts@pbd.com for help with this issue.

Smart phone/Tablet Users

Your particular device may not allow you to save the mp3 file.  To access your message indefinitely, please save the message to your PC or Mac computer and transfer to the file to your phone or mobile device for your enjoyment after the initial 72 hour period.


Locating your Download

The Digital Access portal lets you download files directly to your desktop or to a specific music folder and will import those files into either iTunes or Windows Media Player.

Locating files on your computer

When you save music to your computer, it's stored in the "My Music" folder in Windows or the "Music" folder on a Mac. We recommend using the default folder, but you can change this setting if you wish.


Importing into iTunes or Windows Media Player

If you have iTunes or Windows Media Player installed on your computer, the message will automatically launch the application designated as the default media player and import your content into your music library. If neither application is installed, file will save your MP3 downloads to your default Download Folder.


Trouble Playing Message

Trouble Playing Message
Here are a few things to consider if you are having trouble playing your music:

  • Does your computer satisfy the minimum system requirements?
  • Do you have a Media Player installed on your computer?
  • Do you have iTunes? Our files also play in iTunes
    • Windows 7, Windows Vista and XP
      Your files will be added to the playlist in your iTunes
    • Macintosh and Linux
      Select "File"..."Add folder to Library"
      Navigate to folder where you saved the music files
      Select "OK"
  • Does the message appear in the Media Library on Microsoft Windows Media Player? If not, click F3 in Windows Media Player. Select "My personal folders."
  • Is the volume turned up on your speakers and/or Media Player?

If you still cannot play your messages after following these tips, please contact us at tdjakesdigitalproducts@pbd.com.

Can't Find Message(s) In iTunes
If you are on Windows 7, Windows XP or Vista your messages must be added to the iTunes Music Library.  To add: 

  1. Close iTunes (if it is open).
  2. Open iTunes again.
  3. From the iTunes File menu, select Add Folder to Library...
  4. For XP: From the Browse For Folder window, select My Documents, select My Music, then select OK.
    For Vista: From the Add To Library window, select Music, then Select Folder.

    Your message(s) will be added to the iTunes Music Library.  If you are on Macintosh OS X, your messages must be added to the iTunes Music Library.  To add:
  1. Close iTunes (if it is open).
  2. Open iTunes again.
  3. From the iTunes File menu, select Add to Library...
  4. From the Add to Library window, select Music from the Places list on the sidebar, then select Choose.

Your message(s) will be added to the iTunes Music Library.  Note. If you want to add your music to iTunes, you will need to repeat this process after each future purchase.

Can't Hear Audio in FireFox 3
Some Firefox 3 users who upgraded from FireFox 2 have reported trouble hearing audio. To fix this, reinstall Flash Player.

How Do I See Albums Containing Multiple Discs In Windows Media Player?

1.    Navigate to the Library view

2.    Right-click in a column header and select Choose Columns...

3.    Checkmark File Path and click OK

4.    Click in the File Path Column header to sort by File Path

5.    Now the messages in the multidisc album show up in the correct order (By default, Windows Media Player groups all track# 1s together, then #2s and so on, ignoring disc number)


I purchased the mp3 download for the message XXX but have yet to receive the file in my email.

An HTML email containing your link will be sent within 24 hours after you received your order confirmation email from the web store.

The email will be sent from the following email address: noreply@pbd.com. The subject line will read as follows: “Your T.D. Jakes Digital Product Is Ready for Download.”

To assist us in resolving your issue, please check you Junk Mail or Spam Folder to ensure that the email was not automatically sent there. 


If the email is in either of these folders, please move it to your inbox to ensure that the link is fully-functional.  Open the email and follow the instructions including clicking on the word “here” to download your product.

If this email is not in your inbox, please contact us again at tdjakesdigitalproducts@pbd.com to have a new link sent to your email address.



My download stopped at xx%/My download does not work at all:

To best assist you, please answer the following questions related to your problem and email tdjakesdigitalproducts@pbd.com.

1.     What type of browser are you using? (Internet Explorer, Firefox, Google Chrome, etc.)?

2.     What type of device (PC, Mac, iPad, etc) are you attempting to download the product on to?

3.     Are you getting an error message?  If so, please email the exact verbiage to tdjakesdigitalproducts@pbd.com.


By providing this information you assist us in the critical step of determining the source of your issue and developing a solution to resolve it. 




How do I download my product?

You will receive a separate email containing your link within 24 hours after receiving your confirmation email.  The subject line of the email should read, “Your T.D. Jakes Digital Access Product Is Ready For Download!”  If you do not see this email in your inbox, please check your junk mail or spam folder.


1.     Once you open the email, you will see a recap of your order and an instruction click “here”. 

2.     Click on the word “here”.  You will be taken to the T.D. Jakes Ministries Digital Access portal. 

3.     Follow the instructions on the screen, which tell you to click on the word “Download”.

4.     After you click the word “Download” you will be prompted to either “Open” or “Save” your document.  Click “Save” and select a location on your hard drive to access the message.  By doing so, you will be able to access the message at any point in the future.

5.     When the message is finished saving, it should automatically open using your default media player.


Helpful Hints:

You may now download directly to your mobile device or Ipad and access your product for 72 hours.  For extended play, please down load it to your hard drive or iTunes and upload to your smart phone as you normally would. 

If you purchased more than one message, please complete the download for each message one at a time to prevent any errors in download.


If you have completed the steps listed above and still encounter an issue, please feel free to contact us at tdjakesdigitalproducts@pbd.com.

Thought of the Day

Contact Infomation




6777 W. Kiest Blvd.
Dallas, TX 75236-3006
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Worship Times

Sunday- 9:00 a.m. CST

Wednesday - 7:00 p.m. CST

Self Help Section

Life is tough. Sometimes in spite of our best efforts we are still overwhelmed. At such times we need someone to reflect our Savior in the trenches of our inner battles and interpersonal struggles. The mission of The Potter's House Counseling Center is to walk with you every step of the way as you seek spiritual and emotional wholeness. Programs & Information include: