Doors open one hour prior to the start of service.
Sunday Worship Service - 9:00 a.m.
Wednesday Christian Education Classes - 7:00 p.m.
Contact the Membership Department at (214) 331-0954 ext. 1495.
Yes, we have a Children's Ministry (ages 4-12); contact Destiny House at (214) 467-4796. Also, we have a Youth and Young Adult Ministry (ages 13-24); contact Drew Castillo at (214) 623-4076.
For additional questions, contact the Shepherd's Staff at (214) 331-0954.
Yes, it is called Single Life; contact the Singles Ministry at (214) 331-0954 ext. 1954 for more information.
Yes, The Potter's House does offer premarital/marital counseling. For more information please call (214) 333-6418
Are older messages available for purchase?
messages that were ministered over a year ago are no longer available.
From time to time Bishop Jakes will release some of the classic messages. We encourage you to visit our web store at www.tdjakes.org for available items.
How long does a product order take to receive?
Orders usually arrive in 7-10 business days
for domestic delivery and up to 4-6 weeks for International shipping.
Can I update my address on an order I just
Please call our Contact Center at
1-800-BISHOP-2 (1-800-247-4672) for assistance.
How can I become a Partner?
Please visit www.tdjpartners.org or contact
1-800-BISHOP-2 (1-800-247-4672) prompt 1.
What are the different levels of Partnership?
Aaron’s Army, Bishop’s Circle and Bishop’s
How often will I receive my Partner gift?
Complimentary Partner gifts are provided by
request each quarter. (January, April, July and October) You may request them
by phone or by responding to the quarterly mailer.
How can I use my Partner discount?
Partner discounts are only available when
placing your order by phone or with your Partner card at our Potter’s House
bookstore or on-site at our conferences.
What methods are available for me to give?
There are multiple methods to complete your donation. You
may contact one of our telephone ministry representatives at 1-800-247-4672
prompt 2, online at www.tdjakes.org, or mail your donation to:
TD Jakes Ministries
PO Box 5390
Dallas, TX 75208
I did not receive my 2015 or prior year annual giving statement.
How do I request this?
You may contact the accounting department at 214-331-0954 ext.
1000 to be directed to the appropriate representative. A giving receipt is mailed with each
donation. We encourage you to keep those receipts for your records.
Update Contact Information
How do I update my
personal information (phone number, email, address etc.)?
Please contact our
Contact Center Ministry Representatives at 1-800-BISHOP-2 (1-800-247-4672)
What are my options to
speak with someone regarding a prayer request?
You may call us
at 1-800-BISHOP-2 (1-800-247-4672) prompt 6. The Prayer Center is open
Sunday from 6 am to 2 pm and Monday through Friday 6 am to 6 pm.
If you would like to hear Bishop Jakes pray
for you, select our virtual prayer option from prompt 6.
Can I submit my prayer
Yes. You may submit
your prayer request online at http://www.tdjakes.org/prayer/.
Do I need a
special player to download the MP3?
No, the MP3 can be downloaded through your browser on any
PC-based audio player. The MP3’s can also be listened to on devices using the
No, the MP3 will
download directly to your mobile device.
To listen to the message, you will need to access the email containing
the link and click the download button.
Can I play
the MP3’s on my Smartphone? [UTDATED
can be played on smart phones and mobile devices, however to download (save)
the message to a mobile device, it must be opened on a Mac or PC, saved
the file locally on machine using itunes or other media software and then
synced with your mobile device.
Can I download
more than one message at a time?
through your web browser requires you to download one message at a time. You
must wait until each MP3 file is downloaded completely to your computer before
clicking the link to download another message. Downloading multiple messages
simultaneously can cause the original download the stop.
Should I save or
open the MP3 file?
should “Save” your MP3 file to your hard drive.
Choosing "Open" will start your default media player, but will
not save the file to your computer.
Note: If you chose
"Open" when prompted by your Web browser while downloading an MP3
file, the file was not saved to your computer and may no longer be available
for download. Email us at firstname.lastname@example.org for help with
Smart phone/Tablet Users
Your particular device may
not allow you to save the mp3 file. To
access your message indefinitely, please save the message to your PC or Mac
computer and transfer to the file to your phone or mobile device for your
enjoyment after the initial 72 hour period.
Locating your Download
Access portal lets you download files directly to your desktop or to a specific
music folder and will import those files into either iTunes or Windows Media
Locating files on your computer
When you save music
to your computer, it's stored in the "My Music" folder in Windows or
the "Music" folder on a Mac. We recommend using the default folder,
but you can change this setting if you wish.
Importing into iTunes or Windows Media
If you have iTunes
or Windows Media Player installed on your computer, the message will
automatically launch the application designated as the default media player and
import your content into your music library. If neither application is
installed, file will save your MP3 downloads to your default Download Folder.
Trouble Playing Message
Trouble Playing Message
are a few things to consider if you are having trouble playing your music:
- Does your computer satisfy the minimum
- Do you have a Media Player installed on
- Do you have iTunes? Our files also play in iTunes
- Windows 7, Windows Vista and XP
Your files will be added to the playlist in your iTunes
- Macintosh and Linux
Select "File"..."Add folder to Library"
Navigate to folder where you saved the music files
- Does the message appear in the Media
Library on Microsoft Windows Media Player? If not, click F3 in Windows
Media Player. Select "My personal folders."
- Is the volume turned up on your speakers
and/or Media Player?
If you still
cannot play your messages after following these tips, please contact us at
Can't Find Message(s)
you are on Windows 7, Windows XP or Vista your messages must be added to the
iTunes Music Library. To add:
- Close iTunes (if it is
- Open iTunes again.
- From the iTunes File menu,
select Add Folder to Library...
- For XP: From the Browse
For Folder window, select My Documents, select My Music,
then select OK.
For Vista: From the Add To Library window, select Music,
then Select Folder.
Your message(s) will be added to the iTunes Music Library. If
you are on Macintosh OS X, your messages must be added to the iTunes Music
Library. To add:
- Close iTunes (if it is
- Open iTunes again.
- From the iTunes File menu,
select Add to Library...
- From the Add to Library
window, select Music from the Places list on the sidebar, then
will be added to the iTunes Music Library. Note. If you want to add your
music to iTunes, you will need to repeat this process after each future
Hear Audio in FireFox 3
Firefox 3 users who upgraded from FireFox 2 have reported trouble hearing
audio. To fix this, reinstall Flash
How Do I See Albums Containing Multiple Discs
In Windows Media Player?
to the Library view
in a column header and select Choose Columns...
File Path and click OK
in the File Path Column
header to sort by File Path
Now the messages
in the multidisc album show up in the correct order (By default, Windows Media
Player groups all track# 1s together, then #2s and so on, ignoring disc number)
purchased the mp3 download for the message XXX but have yet to receive the file
in my email.
An HTML email containing your link will be sent within
24 hours after you received your order confirmation email from the web store.
The email will be sent from the following email address: email@example.com. The subject line will
read as follows: “Your T.D. Jakes
Digital Product Is Ready for Download.”
To assist us in resolving your issue, please check
you Junk Mail or Spam Folder to ensure that the email was not automatically
If the email is in either of these folders, please
move it to your inbox to ensure that the link is fully-functional. Open the email and follow the instructions
including clicking on the word “here” to download your product.
If this email is not in your inbox, please contact
us again at firstname.lastname@example.org
to have a new link sent to your email address.
stopped at xx%/My download does not work at all:
best assist you, please answer the following questions related to your problem
and email email@example.com.
type of browser are you using? (Internet Explorer, Firefox, Google Chrome,
type of device (PC, Mac, iPad, etc) are you attempting to download the product
getting an error message? If so, please
email the exact verbiage to firstname.lastname@example.org.
providing this information you assist us in the critical step of determining
the source of your issue and developing a solution to resolve it.
How do I
download my product?
You will receive a separate
email containing your link within 24 hours after receiving your confirmation
email. The subject line of the email should read, “Your T.D. Jakes Digital Access
Product Is Ready For Download!” If you do not see this email in your
inbox, please check your junk mail or spam folder.
1. Once you open the email, you will see
a recap of your order and an instruction click “here”.
2. Click on the word “here”. You
will be taken to the T.D. Jakes Ministries Digital Access portal.
3. Follow the instructions on the
screen, which tell you to click on the word “Download”.
4. After you click the word “Download”
you will be prompted to either “Open” or “Save” your document. Click
“Save” and select a location on your hard drive to access the message. By
doing so, you will be able to access the message at any point in the future.
5. When the message is finished saving,
it should automatically open using your default media player.
You may now download directly to your mobile
device or Ipad and access your product for 72 hours. For extended play, please down load it to
your hard drive or iTunes and upload to your smart phone as you normally
If you purchased more than one message,
please complete the download for each message one at a time to prevent any
errors in download.
If you have completed
the steps listed above and still encounter an issue, please feel free to
contact us at email@example.com.